What does "Application Customization" mean?

One of the buzzwords that we use a lot at work is "customization". One of the problems is that we have is that we often aren't precise to what we mean. Dave Froslie has made a post that clears things up for me a bit: A Modification Taxonomy for Application Customization

Scrum at Microsoft

Here's a few interesting posts regarding Scrum at Microsoft:

Darrell Norton's Blog [MVP] : Scrum at Microsoft

Dave Froslie - Microsoft Development on the Prairie